Frequently Asked Questions

A VPS (Virtual Private Server) is a virtualized server environment that provides dedicated resources within a shared physical server. It gives you full root access, dedicated CPU cores, RAM, and storage—just like a physical server, but with the flexibility and scalability of virtualization. With NovaCloud VPS, you get complete control over your environment while benefiting from enterprise-grade infrastructure, high availability, and professional support.

A secure connection refers to encrypted communication channels between your devices and your VPS infrastructure. We implement industry-standard encryption protocols including TLS 1.3, IPsec, and WireGuard to ensure that all data transmitted to and from your server is protected from interception, tampering, and unauthorized access. This is essential for protecting sensitive business data, customer information, and maintaining compliance with security standards.

A direct local connection refers to the private network connectivity between your VPS instances within our infrastructure. This internal network allows your servers to communicate with each other at high speed with minimal latency, without traversing the public internet. This is ideal for database connections, internal APIs, file transfers, and inter-service communication. The private network is completely isolated from external traffic, providing both performance and security benefits.

Yes, we offer managed VPS services as an optional add-on. Our managed services include 24/7 infrastructure monitoring, automated security patches, regular backups, performance optimization, and proactive issue resolution. With a managed plan, our expert team handles the technical aspects of server administration so you can focus on your core business. Contact our sales team to learn more about our managed service tiers and find the right level of support for your needs.

Ordering a VPS with NovaCloud is simple and straightforward: 1) Choose a plan: Browse our pricing page and select the VPS plan that fits your requirements. 2) Contact us: Click the "Order Now" button to reach us via WhatsApp with a prefilled message, or use our contact form. 3) Configuration: Our team will confirm your requirements, help you choose the right configuration, and provide payment details. 4) Deployment: Once payment is confirmed, your VPS is provisioned and deployed within minutes. 5) Access: You'll receive your server credentials and can start using your VPS immediately. For custom configurations or enterprise requirements, contact our sales team directly for a tailored solution.

We support a wide range of operating systems including popular Linux distributions such as Ubuntu, Debian, CentOS, AlmaLinux, Rocky Linux, and Fedora. We also offer Windows Server editions for workloads that require a Windows environment. All OS templates are kept up-to-date and can be reinstalled at any time through your control panel. Custom OS images can also be deployed upon request.

Absolutely! You can upgrade your VPS plan at any time as your business grows. Upgrades are typically processed within minutes with minimal to no downtime. Simply contact our support team via WhatsApp or Telegram, and we'll handle the resource allocation seamlessly. You'll only be billed the prorated difference for the remainder of your billing cycle.

We accept various payment methods including bank transfer, credit/debit cards, and cryptocurrency. For enterprise clients, we also offer invoicing with net-30 payment terms. Contact our sales team to discuss the most convenient payment option for your organization.